Returns & Exchanges
At GBRS Group Gear, we stand behind the quality of our equipment and apparel. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all items in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the gear is free from wear or damage.
Affix Shipping Label
Download and print the prepaid shipping label provided via the portal and attach it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing